Chip Conley is the founder and CEO of Joie de Vivre Hospitality, California's largest boutique hotel company which was founded in 1987. At 26 years old, Conley took a 1950s seedy motel and created The Phoenix, turning it into a world-renowned "rock 'n roll hotel" that now consists of over 40 unique and award-winning hotels, restaurants and spas across the state with over 3,000 employees and revenues approaching $250 million. Joie de Vivre was awarded the 2nd Best Place to Work in the San Francisco Bay Area in 2008. In his most recent book, PEAK: How Great Companies Get Their Mojo from Maslow, Chip shares his unique prescription for success based on the iconic Hierarchy of Needs. His new theory illustrates how Employees, Customers and Investors are ultimately motivated by peak experiences--and he demonstrates how to create these for each using real-world examples from his own company and peak performers like Southwest Airlines.

Dr. Bridget Duffy's passion for defining and creating optimal healing environments for patients has been the focus of her work throughout her 20 year career. Most recently, she served as Chief Experience Officer of the Cleveland Clinic, the first senior position of its kind in the nation. At the Cleveland Clinic, she led the organization in establishing patient experience as the institution's top strategic priority. She is currently continuing her work in patient experience as a Principal of DS Health Care Consulting, where she advises health care organizations on ways to significantly improve the patient and employee experience. Dr. Duffy attended medical school at the University of Minnesota, and completed her residency in Internal Medicine at Abbott Northwestern Hospital in Minneapolis, MN. There she created and was Medical Director for one of the first "Hospitalist" services in the country. Dr. Duffy also served as medical director of St. Jude and Medtronic, where she led the development and implementation of patient-centered disease initiatives, physician education, and leadership programs.

Jayne Felgen is president of Creative Health Care Management. For more than 35 years, Jayne has served in various nursing professions as a clinician, educator, executive, and consultant. She is a specialist in organizational management and work redesign. Oriented towards patient outcomes, Jayne works with individuals to focus on common goals and structure work to achieve measurable objectives. Hospitals throughout the United States, United Kingdom, and Canada have implemented her strategies. She is the founder and president of the Nightingale Awards of Pennsylvania (NAP), a statewide, non-profit organization that helps recruit and retain nursing professionals, as well as a member of a variety of professional organizations, such as the American Organization of Nurse Executives (AONE), the Center for Nursing Leadership, and the Global Nurse Exchange.

Michael Howe is the former Chief Executive Officer of MinuteClinic, the pioneer and largest provider in America of the exciting retail healthcare concept. He led the Minneapolis-based company from June 2005 to June 2008 providing the strategic leadership to facilitate its national expansion from 19 clinics in two markets to 525 health care centers in 27 states. Howe's career has been distinguished by his ability to identify consumer needs, create strategic vision, and build nationally recognized brands with companies such as Procter & Gamble, PepsiCo, and Unilever. Howe currently provides consultation to organizations committed to reforming healthcare delivery in the United States and is actively involved in several start-up boards of directors.

Paul co-founded Beryl with his two brothers in 1985. As CEO, he oversees strategic planning and business development for the nation's thought-leading company in healthcare customer interactions and relationship management. He is responsible for setting the vision for the company, building a strong management team, and promoting the unique culture for the 300-plus co-workers. This culture has resulted in Beryl being chosen as the #2 Best Medium Company to Work For in America, and earned Paul the honor of being named a finalist for the 2007 and 2009 Ernst & Young Entrepreneur of the Year Award. He also is the executive director of The Beryl Institute, the company's thought leadership entity. Paul is a much sought-after speaker and is particularly passionate about the importance of customer service in healthcare. He is a frequent author whose views have been published in Inc. Magazine, Dallas Morning News, Healthcare Financial Management, Leadership Excellence, Entrepreneur and many other noteworthy publications. While continuing to lead Beryl, Paul has been named CEO of the Small Giants^SM Community, a nonprofit organization dedicated to supporting companies that choose to be great instead of big. This role is a natural extension of his first book, Why is Everyone Smiling? The Secret Behind Passion, Productivity and Profit, which explores how businesses can create the kind of corporate culture that fosters creativity, builds employee and customer loyalty, and benefits the company's bottom line. Paul practiced law for two years prior to starting Beryl. He holds a Bachelor of Arts in history from the University of California Los Angeles and a law degree from Southwestern University. He mentors MBA students attending Texas Christian University and Southern Methodist University's Edwin L. Cox School of Business as well as nurse executives in the Robert Wood Johnson Executive Nurse Fellows Program. He also is a member of the American College of Healthcare Executives and on the board of the Entrepreneurs Foundation of North Texas.